If you would like to submit a return or refund request, please contact us here with the following information:

<div id="isPasted" style="box-sizing: inherit; margin-bottom: 1rem; color: rgb(0, 0, 0); font-family: Catamaran, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We are excited you&apos;ve decided to try Free Spirits and hope to become a wonderful part of your cocktail experience. We are committed to providing the best products and service to our customers and this is reflected in our Refund Policy.</div><div style="box-sizing: inherit; margin-bottom: 1rem; color: rgb(0, 0, 0); font-family: Catamaran, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><b style="box-sizing: inherit; font-weight: bolder;">Our Refund Policy applies to all purchases made online at<span data-open-accessibility-text-original="15px" style="box-sizing: inherit; font-size: 15px;">&#xA0;</span><a data-open-accessibility-text-original="15px" data-saferedirecturl="https://www.google.com/url?q=https://drinkfreespirits.com&amp;source=gmail&amp;ust=1605393607450000&amp;usg=AFQjCNEAS8ce2R41bQs6FgSIWEoQUB_ehg" href="https://drinkfreespirits.com/" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; text-decoration: underline; transition: all 0.3s ease-in-out 0s; color: rgb(0, 0, 0); font-weight: 700; font-size: 15px;" target="_blank">https://drinkfreespirits.com</a></b></div><div style="box-sizing: inherit; margin-bottom: 1rem; color: rgb(0, 0, 0); font-family: Catamaran, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><b style="box-sizing: inherit; font-weight: bolder;">Products that have been opened and consumed are not eligible for refund or exchange.</b></div><div style="box-sizing: inherit; margin-bottom: 1rem; color: rgb(0, 0, 0); font-family: Catamaran, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-open-accessibility-text-original="15px" style="box-sizing: inherit; text-decoration: underline; font-size: 15px;">We offer a 14 day money back guarantee</span> on products that arrive damaged or in unsatisfactory form. &#xA0;Please contact our support team <a class="fr-green fr-strong" href="https://contact.gorgias.help/forms/8k90w7tk" rel="noopener noreferrer" target="_blank">here</a><span data-open-accessibility-text-original="15px" style="box-sizing: inherit; font-size: 15px;">&#xA0;</span>within 14 days of your received order for a refund or exchange. Shipping costs are non-refundable and customers are responsible for paying for the shipping cost to return the product. Once we receive the product back within 14 days, we will issue your refund within 7 business days.&#xA0;</div><p data-open-accessibility-text-original="15px" style="box-sizing: inherit; margin: 0px 0px 1rem; padding: 0px; color: rgb(0, 0, 0); font-family: Catamaran, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you would like to submit a return or refund request, please contact<span style="box-sizing: inherit;">&#xA0;us&#xA0;</span><span style="box-sizing: inherit;"><a class="fr-green fr-strong" href="https://contact.gorgias.help/forms/8k90w7tk" rel="noopener noreferrer" target="_blank">here</a></span><span style="box-sizing: inherit;">&#xA0;</span>with the following information:</p><ul style="box-sizing: inherit; margin: 0px 0px 1rem 2rem; padding: 0px; color: rgb(0, 0, 0); font-family: Catamaran, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li data-open-accessibility-text-original="15px" style="box-sizing: inherit; margin-bottom: 0.4rem; font-size: 15px;">Full Name</li><li data-open-accessibility-text-original="15px" style="box-sizing: inherit; margin-bottom: 0.4rem; font-size: 15px;">Order Number&#xA0;</li><li data-open-accessibility-text-original="15px" style="box-sizing: inherit; margin-bottom: 0.4rem; font-size: 15px;">Email Address</li><li data-open-accessibility-text-original="15px" style="box-sizing: inherit; margin-bottom: 0.4rem; font-size: 15px;">Reason for returning</li><li data-open-accessibility-text-original="15px" style="box-sizing: inherit; margin-bottom: 0.4rem; font-size: 15px;">If there is a defect, please include a high quality photo or video showing the defect.<img src="https://uploads.gorgias.io/JWE4j73VRY2ZlV9b/undefined-458b717a-74b2-4308-b946-c75faf6a8184" style="width: 48px;" class="fr-fic fr-dib"></li></ul>

Our Policy

We get it! You buy something wanting it to taste fantastic and then you try it and it isn't for you. We get asked why there isn't a money back guarantee. Hopefully we can help you understand it a bit here. Tastes are subjective. We have a lot of fans

<p>We get it! You buy something wanting it to taste fantastic and then you try it and it isn&apos;t for you.&#xA0;</p><p>We get asked why there isn&apos;t a money back guarantee. Hopefully we can help you understand it a bit here.&#xA0;</p><p>Tastes are subjective. We have a lot of fans. We also have customers who have given us a try and it isn&apos;t for them. It&apos;s completely normal.&#xA0;</p><p id="isPasted">Many people enjoy it straight, but our intent is to mix it into cocktails. It can replace your favorite top-shelf spirit 1 to 1, or if some alcohol is still in the plan, mix it 50/50 to create a low-proof cocktail.</p><p>We&#x2019;ve been told by some people who like to drink it straight that it is an acquired taste, like the first time they tried bourbon. They said they waited a couple days after trying it the first time, then went back to it. They enjoyed it more the second time and now they crave it. It&#x2019;s different for everyone.</p><p>Our goal is to give people more choices when trying to cut back or avoid alcohol. Most &quot;virgin&quot; cocktails feel like they are missing something. With Free Spirits expressions, we like to put the body back into the cocktail that low or no alcohol cocktails seem to lose.&#xA0;</p><p>Unfortunately, we can&apos;t accept opened bottles returned to us and we cannot account for everyone&apos;s tastes. We wish we could make everyone happy but hey - we do make a lot of people happy, and we are proud of that. Cheers to you and thanks for giving us a try!</p><p><img src="https://uploads.gorgias.io/JWE4j73VRY2ZlV9b/undefined-d91f60f3-3999-46cd-b6d1-c6e44f215c5d" style="width: 57px;" class="fr-fic fr-dib"></p>

Returns and Refunds

Our Policy

Why can't I get a refund if I don't like it?